TQSalesM

Total Quality Management (TQM), Six Sigma and Lean, the data-driven methodologies for eliminating defects in organizations based on standards, measurement and repeatable processes have provided undeniable success for organizations around the world by eliminating waste and improving productivity. Now Chally has applied the TQM approach (that is commonly applied to manufacturing, engineering, supply chain management and other business disciplines) to SALES.

Details associated with TQSalesM include:

Auditing your customers to gain an understanding of their requirements and perception of how well your organization is delivering on their requirements
Conducting job analysis and validation studies to identify the competencies that predict success by each Sales/Customer interfacing role
Auditing your current sales team against those competencies to determine if you have the right talent in the right roles to drive revenue and customer satisfaction
Implementing a selection system to hire people that are in alignment with your business goals and your clients’ requirements
Providing focused training on the people and skills required by role
Conducting Exit Interviews with those who leave the organization to gain an understanding as to why they are leaving

When your company implements this TQSalesM methodology, Chally will provide a Chally Predictive Assurance (CPA) Return on Investment Guarantee on metrics that are important to your success. If those mutually agreed targets are not achieved, Chally will refund up to 100% of our fees associated with these performance metrics.